Arlo Group e-commerce

Introduction – Definitions

Arlo Investimenti S.r.l. a single member (C.F. and VAT no.: 02661850301), current in Udine 33100 (UD), Via Marco Volpe no. 43, in the person of its pro-tempore legal representative (hereinafter referred to as“Arlo” or“We“) provides or coordinates site features and other products or services (hereinafter also, collectively “Arlo Services“) when visiting or purchasing on the e-commerce portal hereinafter also “Site” or “Portal“). The Portal offers its visitors (hereinafter also “Users” or “You“) the possibility to purchase online some of the services offered by Arlo, and in particular those provided at the accommodation “Palazzo Talenti 1907” in Trieste 34122 (TS), Via Saverio Mercadante no. 1.

Arlo provides the services accessible through the Portal under the following terms and conditions. Users are also invited to review our General Booking Conditions should they wish to purchase services offered through the Portal, as well as our Privacy Policy and Cookies Policy, to understand how we collect and process your personal data through the Portal Privacy Policy e Cookie.

You are encouraged to read these general terms and conditions of use (“General Terms of Use“) carefully before using the Arlo Portal and Services. By using the Arlo Services you fully agree to these Terms of Use.

The use of some particular services offered or coordinated by Arlo may sometimes entail acceptance of additional terms and conditions. For services offered by third parties (for example: Payments), please refer to the terms and conditions established by those parties in relation to the specific service offered.

When using an Arlo Service (for example: Booking), the User will also be subject to the terms, guidelines and general conditions applicable to that particular Arlo Service (“Service Rules“). In case of conflict between these Terms of Use and the Service Rules, the Service Rules shall prevail.


Any input made by the User while browsing within the Portal or using the Arlo Services, including by sending e-mails, text messages (SMS) or other communications from the User through computers or other electronic devices, configures a communication in electronic form between the User and Arlo. We may communicate with you in a variety of ways, such as through e-mail, text messages (SMS), or by posting messages and communications on the Site or through other Arlo Services, such as the Message Board inside the User Account Management page. Subject to specific mandatory provisions of law, for the purposes of this contract you agree that all contracts, notices, disclosures, and other communications that are provided electronically satisfy the requirement that they be in writing when such a requirement is required by law.


As part of the Arlo Services the user may be suggested features, products and services, including any third-party advertisements. Arlo may propose to Users through e-mail communications, where they have given specific consent, any promotions or discount codes. Arlo, moreover, reserves the right to analyze your choices in order to improve your experience, in accordance with the consents expressed by you regarding the processing of personal data and the management of Cookies. To learn more about this topic, please read our Privacy Policy and Cookie Policy.


All content featured in or made available through the Arlo Services in the form of text, graphics, logos, icons, images, audio files, digital downloads, data collections, software, or source code on the Site is the property of Arlo or its content providers and is protected by Italian and international copyright, industrial property, and database rights laws. The list of all content present in or made available through the Arlo Services is the exclusive property of Arlo and is protected by Italian and international copyright, industrial property and database rights laws. You may not systematically extract and/or reuse parts of the Arlo Services without the express written consent of Arlo. In particular, you may not reverse engineer, data mine, use robots or similar acquisition or extraction devices to extract (one or more times) or to reuse any substantial part of any Arlo Service without our express written consent. You are also precluded from creating and/or publishing a database that reproduces substantial portions (e.g., prices and lists of services offered) of the Arlo Services without the express written consent of Arlo.

In addition, the graphics, logos, page headers, icons, fonts, and trademarks included in or made available through any of the Arlo Services are protected as trademarks or distinctive marks of Arlo. The “Palazzo Talenti 1907” trademark and Arlo’s other trademarks and distinctive signs may not be used in connection with any product or service that is not Arlo’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Arlo. All other trademarks not owned by Arlo that appear on any of the Arlo Services are the property of their respective owners, who may or may not be connected to, related to, or sponsored by Arlo.


Subject to your compliance with these Terms of Use and, where applicable, the specific Services Regulations, and payment of any applicable fees that may apply to you, Arlo or its content provider grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal, non-commercial use of the Arlo Services.

This license does not include any right of resale or commercial use of each Arlo Service or its contents, nor does it include the right to collect and use lists, descriptions, or prices of services, make derivative use of the Arlo Services or their contents, make any kind of downloading or copying of account information for the benefit of another reseller, or use reverse engineering, data mining, robots, artificial intelligence, or similar data acquisition, extraction, or reprocessing devices.

All rights not expressly conferred by these Terms of Use or specific Service Regulations remain with Arlo or its licensors, suppliers, publishers, owners or service providers.

You may not reproduce, duplicate, copy, sell, resell, visit, or in any other way use for any commercial use the Arlo Services in whole or in part without our express written consent. You may not engage in framing or use framing techniques to misappropriate any trademark, logo, or other proprietary information (including images, text, page settings, or format) of Arlo in the absence of express written consent from us. You may not use any meta tags or any other “hidden text” using Arlo’s name or trademarks without our express written consent. The user must not misuse the Arlo Services. You may use the Arlo Services only to the extent permitted by law. Violation of these General Terms of Use or the Regulations of the Service will result in the revocation of the authorization or license issued by Arlo, without prejudice in any case to the right to compensation for damages and any actions, including injunctive relief, to protect the tangible or intangible assets of Arlo.


For access to some Arlo Services, particularly when booking stays at accommodations and related services, it may be necessary to subscribe to and set up a User Account, keep the relevant credentials, and access them to make or update reservations or check their status.

To use the Arlo Services, you are required to keep your account and password confidential and to control access to your computer and devices.

You agree, to the extent permitted by applicable legal provisions, to be held responsible for all activities that will be conducted with your account and password. You agree to take all necessary precautions to ensure that your password remains secure and confidential and agree to notify Arlo immediately if there is reason to believe that any third party has knowledge of such password, or in the event that such password is, or is allegedly about to be, used in an unauthorized manner.

The User is required to verify that the information provided to Arlo is correct and complete and to immediately notify Arlo of any changes in the information provided. Users can access the management of their information through the “Account” section of the Site.

You are invited to consult our Privacy Policy for more information about the protection of your personal data.

It is expressly forbidden to use the Arlo Services in such a manner as to cause, or be likely to cause, disruption, damage, or malfunction to the Arlo Services and their functionality; for fraudulent purposes, or otherwise to commit unlawful activity; to cause disruption, harm, or apprehension.

We reserve the right to prevent access to the Site and/or Arlo Services, to suspend or terminate an account, and to remove or modify Site content at our discretion, in the event of a violation of any applicable provisions of law, these Terms of Use, or any applicable Service Regulations.


It is permissible to send Arlo electronic communications and submit suggestions, ideas, comments, questions, or other information, as long as the content is not unlawful (i.e., obscene, abusive, intimidating, defamatory, does not violate privacy, intellectual property rights, or is otherwise offensive to Arlo and/or third parties or deplorable, and in any case does not contain viruses, political propaganda, commercial solicitation, chain letters, mass e-mail, or any other form of spamming).

Using a false e-mail address, pretending to be another person or subject, or otherwise lying about the origin of a communication or other content is prohibited. We reserve the right to remove or edit any content of an illegal nature, without prejudice in any case to the right to compensation for any damages or any other useful action to protect Arlo’s tangible or intangible assets, including image.

If you believe that any content or advertisement posted on the Site or used as part of the Arlo Services contains content that is offensive or likely to violate any of your rights, it is your responsibility to send Arlo a report of the violation, via email to

Arlo is committed to promptly responding to reports, however, it makes this commitment contingent on receiving sufficiently clear and understandable communication, including the contact details of the reporting User.


Arlo is involved in the management and development of valuable properties, an activity under which he manages the accommodation facility “Palazzo Talenti 1907,” offering residence service. Through the Portal, a reservation service is offered for accommodation available under the residence service, which grants the User the convenience of entering into a hospitality contract, immediately ensuring the availability of the chosen accommodation for the dates indicated. The pages of the “reservations” section show prices and characteristics of available accommodations in relation to the dates indicated by the User. The price shown is inclusive of VAT.

Arlo reserves the right to grant discounts or rebates at particular times and whenever it sees fit, but is under no circumstances obligated to do so.

Arlo is part of the hosting contract entered into by the User through the Portal. As the accommodation manager, Arlo offers the accommodations submitted through the Portal under the conditions of outlined in the General Booking Conditions, which can be found at General Booking Conditions and General Terms of Use. Arlo is solely responsible for making reservations and handling any disputes with the buyer. With regard to the activities of third parties, functional to the conclusion of the contract with the User or his stay, please refer to the respective terms and conditions of the contract.


We will do our best to ensure that access to Arlo Services is provided without interruption and that transmissions occur without errors. However, due to the nature of the Internet, uninterrupted access and error-free transmission cannot be guaranteed. In addition, Your access to the Arlo Services may also be occasionally suspended or restricted to allow for repair work, maintenance, or the introduction of new activities or services. We will attempt to limit the frequency and duration of these suspensions and limitations.

Arlo will not be responsible for

  1. losses that are not a consequence of our violation of these general conditions;
  2. Any loss of business opportunity (including lost revenue, contracts, assumed savings, loss of data by the User, or unnecessarily incurred expenses);
  3. any other indirect or consequential loss that was not reasonably foreseeable, either by You or Arlo, at the time of Your access to the Arlo Services.

Liability for any delay or non-performance of obligations under these general conditions is excluded if the delay or non-performance results from unforeseeable circumstances or force majeure. This provision is without prejudice to rights under the law.


In addition to advertising and offering accommodations at our facilities, through the Site we may provide links to the sites and/or other contact information of third-party companies or other businesses. We are not responsible for monitoring or evaluating these traders or individuals or the content of their sites, nor do we offer guarantees on their sales proposals. Arlo can in no way be held responsible for the actions, products, and content of all such parties or any third party. Third parties are involved in the transactions between the User and Arlo depending on the specific Services requested by the User. Users are encouraged to carefully review their privacy policies and other terms of use.


The fee for reservations made through the Portal must be paid through one of the credit cards operating on the PCI Booking circuit. Arlo does not come into contact with Users’ payment information. All payments are handled through redirection to services offered by PCI Booking Ltd. a company headquartered in Ireland, Unit 7 Coolport, Coolmine Business Park, Blanchardstown, Dublin 15 Ireland D15 CFX3. Users are encouraged to consult before use the information made available to them by PCI Booking Ltd. which can be found at


Use of the Portal is not permitted for individuals under the age of 18. Such individuals may stay at Arlo accommodations only if accompanied by an adult. Minors may not use Arlo Services or make reservations through them. For any uses Site or Arlo Services made by minors, including improper or unlawful uses, the individuals who have parental responsibility for them or the individuals to whose guardianship the minors are subject will be held responsible. If a minor subject to your responsibility has used our services, please notify us promptly by sending an e-mail to the following address:


These General Terms of Use are governed by and shall be construed in accordance with the laws of Italy. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded, even given the scope of the Portal’s commercial operation. Consumers with habitual residence in the European Union benefit from the additional protections provided by the mandatory rules of the country of residence.

In case of disputes regarding the interpretation and execution of these General Conditions of Use, the User agrees, and Arlo agrees in turn, to submit, on a non-exclusive basis, to the Italian jurisdiction with jurisdiction of the Court of Udine. As a consumer, the User may then opt between that jurisdiction or that of the European Union member state of residence or domicile, without prejudice to the concurrent jurisdiction of the consumer’s forum.

The European Commission provides an online dispute resolution platform, which can be accessed through the following link: We encourage you to use it as a quick and free tool for resolving any issues related to your orders. In any case, we invite the User to contact us in advance if he/she wishes to file a complaint, by writing to or by calling no. +39 040764445.


We reserve the right to change the Arlo Services, disclosures, these Terms of Use, and Service Regulations at any time to offer new products or services or to comply with legal and regulatory requirements. You will be subject to the disclosures and versions of the Terms of Use in effect from time to time at the time you use the Arlo Services. Should any provision of these conditions be held invalid, void, or for any reason unenforceable, that provision shall be interpreted and/or disapplied so as not to affect, however, the validity and effectiveness of the other provisions.


If you fail to comply with these Terms of Use, our failure to exercise our right of action against you shall not constitute a waiver of the action and shall not affect any of our rights.

These General Terms of Use were last amended on 09.11.2023.