Introduction – Definitions

These General Booking Conditions govern the provision of hotel services by Arlo investimenti S.r.l. a socio unico (C.F. and P. IVA: 02661850301), current in Udine 33100 (UD), Via Marco Volpe no. 43, in the person of the pro-tempore legal representative, e-mail:, PEC:, owner of the trademark “Palazzo Talenti 1907™” (hereinafter referred toas “Arlo” or“We“) through the website (hereinafter also referred toas “Site” or “Portal“).

The Portal offers its visitors (hereinafter also referred to as “Users” or “You“) the opportunity to consult the availability of accommodations at the accommodations managed by Arlo and remotely conclude a hospitality contract, ensuring the reservation of the chosen accommodations on the dates indicated.

This document contains the general terms and conditions that are binding for all contracts concluded through the Portal (hereinafter referred toas “General Booking Conditions“). The provision of services by Arlo to Users is part of the context of Users’ use of the Portal, which is governed by the General Terms of Use to which please refer to the following address for reference: … (link).

Acceptance of the General Terms and Conditions of Use is mandatory in order to register a User Account, a necessary step to make reservations through the Site. Acceptance of the General Terms of Use is presumed upon submission of a reservation through the Portal. Arlo may offer additional, reservation-related services governed by specific Terms of Service, which are referred to as summarized in the General Terms of Use. Please read these General Booking Terms and Conditions carefully before entering into a hospitality contract through the Portal. By making any purchase, the User fully accepts these General Booking Terms and Conditions. To proceed with the purchase, the User is expressly asked to accept these General Booking Conditions, without which the order cannot be placed and the purchase cannot be finalized [insert checkbox with link to booking conditions, without selecting which the purchase cannot be finalized].


The presentation of services on the Site indicates our willingness to receive contract proposals from the User. If the User wishes to book one or more overnight stays at our accommodations, he or she may select the dates of interest and consult the list of available accommodations for the time frame indicated. Once the User has selected the preferred solution and any ancillary services, he/she can submit the reservation request by entering payment details. You can only proceed with the reservation request after logging into your User Account by entering your personal credentials. VAT is included in the price and calculated according to the billing information indicated in the User account. By selecting the “continue” button next to the selected solution with price indication, you can review the reservation data, including the number of guests, the selected accommodation, the total price, and the amount of the tourist tax. After entering the User’s identification and contact information (first name, last name, address, e-mail, telephone), the input of which is necessary to be able to complete the order, and the payment information for the selected solution, it is possible to press the “confirm reservation” button, which can be clicked on to confirm the choice of the selected solution. The logos of the payment circuits that can be used by the User are displayed next to the form for entering payment data. When clicking on the “confirm reservation” button, the User sends Arlo an irrevocable proposal aimed at entering into a hospitality contract according to the specified preferences. These conditions shall apply to the contract thus entered into. In order to click on the “confirm reservation” button, you must read and expressly accept these terms and conditions, giving confirmation by checking the relevant checkbox. If you are not logged into your User Account you will be redirected to the login page and, once you have entered your credentials, you will be able to finalize your order. Submission of data to Arlo is subject to the Privacy Policy available at this link: Privacy Policy.

Once the reservation is confirmed, the User will be redirected to a page documenting the outcome of the procedure and, if successful, will view the number assigned to the reservation while receiving a confirmation e-mail.

The reservation will also appear in the “Reservations” section of the “User Account” page inside the Portal. Only the receipt of an email confirming the successful completion of the procedure constitutes acceptance of the contract proposal by Arlo. These Terms of Business govern the relationship between Arlo and the User, the contract relating to the confirmed reservation is between Arlo and the User, and no provision of these Terms of Business will assign rights to any third party.

Please note that the reservation process is automated. We reserve the right to have our staff check reservations received through the Portal within the next two business days. If, even due to unforeseen circumstances, changes need to be made to your reservation, you will be contacted by our staff.


The fee for contracts entered into through the Portal must be paid through one of the credit cards operating on the PCI Booking circuit. Arlo does not come into contact with Users’ payment information. All payments are handled through redirection to services offered by PCI Booking Ltd. a company headquartered in Ireland, Unit 7 Coolport, Coolmine Business Park, Blanchardstown, Dublin 15 Ireland D15 CFX3. Users are encouraged to consult before use the information made available to them by PCI Booking Ltd. which can be found at

You agree to receive any invoices in electronic format. An electronic invoice is issued to customers who specifically request it and forwarded through the Interchange System operated by the Internal Revenue Service. Courtesy copies of these documents will still be available in PDF format within the “User Account” section of the site or will be delivered to the e-mail address provided at the time of purchase.

Withdrawal of the amount due to Arlo from the indicated means of payment may occur at a later time than the confirmation of the reservation. Where an arrangement involving prepayment or deposit payment has been selected, Arlo may cancel the reservation without notice if it is unable to collect the balance on the specified date. In the event of cancellation, any non-refundable payments that the User has made will be refunded only at Arlo’s discretion. It is the User’s responsibility to ensure that payment is made on time, that the bank, debit card, or credit card information is correct, and that sufficient funds are in the account.


Depending on the accommodation selected and the period chosen for the stay, different options for managing the reservation may be available. These options are indicated at the time of accommodation selection and pricing. When you make a Reservation, you agree to the applicable terms and conditions, displayed during the reservation process. The specific cancellation conditions applicable to each reservation are visible during the reservation process and summarized in the confirmation e-mail.

Some reservations cannot be cancelled for free, while others can only be cancelled for free before a deadline. Please keep in mind that for us, guaranteeing a reservation means not only guaranteeing you the use of an accommodation for a specific period, but also waiving all other proposals we might receive for that accommodation and for that period or fractions of it. Therefore, cancellation of a reservation causes us a loss to the extent that it does not allow us to effectively allocate our accommodations in the market

Normally, you can cancel a reservation free of charge up to two days of the specified date of arrival. In some cases, a different deadline may be indicated, which, however, must be specified during the booking process. If the User meets this deadline, cancellation of the reservation constitutes the exercise of a right of withdrawal available to the User and not subject to penalty. In case of cancellation of the reservation after the free cancellation date or in case of no-show for check-in at the accommodation, on the other hand, the contract will be terminated according to Art. 1456 Civil Code for default of the User and will still be charged, as a penalty, the price related to the first night.

In some cases, such as close to the scheduled check-in date or to take advantage of discounts, reservations can be made through the Portal, the fee for which is nonrefundable. In this case, the words “non-refundable” will be clearly indicated during the booking process. If the User purchases a non-refundable service, the corresponding cost will be charged to the User in any case, including as a penalty for non-performance. Express termination of the contract under Art. 1456 Civil Code for default of the User.

If there is a need to adjust your reservation to meet new requirements or to reschedule your stay, please contact our customer service department at or +39 040 764445. Modification of an already confirmed reservation can be arranged at Arlo’s discretion and subject to availability of vacant accommodations. Submitting a reservation change request after the free cancellation deadline has expired may incur additional charges. The same applies if the request is for a nonrefundable reservation.

The right of withdrawal or reconsideration does not apply in favor of the User operating as a consumer under D. Lgs. 206/2005 (Consumer Code), as expressly excluded by Art. 59(n). of the Consumer Code in relation to the specific service offered through the Portal.


Please keep in mind that the accommodation “Palazzo Talenti 1907” offers residence service and not a hotel or B&B, so the services of breakfast, daily cleaning, daily garbage disposal, long-term parking, provision of bottled water and cleaning or toiletry products additional to those that may be provided in a complimentary welcome kit, upon check-in, are expressly excluded.

Any additional services may be specified in the description of individual accommodations available for choice during the booking process. Some services are available by reservation only and incur additional charges (“on demand“). Please be advised that some services carry limitations or additional charges. In particular, the possibility of parking at the entrance of the facility is limited to the time required for check in operations and indicatively not more than 20 minutes. Laundry and home chef services, the latter limited to accommodations with kitchens, are available for an additional charge. Additional services are offered by reservation and subject to verification of staff availability.

From Potale, it is possible to book additional on-demand services, which can be provided only to guests staying at the facility, even without logging into the user account. Payment for such services is not through the portal but at the front desk. These terms and conditions, where applicable, also extend to on-demand services.


You understand that the images posted on the Site are merely illustrative and the actual appearance of spaces, furnishings and objects may differ from the photographs posted. For the purpose of identifying the accommodation being booked, the description sheet on the page for each accommodation, not the picture, is authentic. Any difference between images, including those shown on the card, and the actual housing, which does not affect the functional characteristics shown on the card, does not entitle the user to a replacement or refund.

Except in the case of willful misconduct or gross negligence, we are only liable for direct and foreseeable damages at the time of the conclusion of the hospitality contract. Therefore, we will not be liable for any losses incurred, lost profits, or any other damages that are not an immediate and direct result of our non-performance or that were not foreseeable at the time of the conclusion of the hospitality contract. Arlo is in no way responsible for the fulfillment of obligations borne by third parties who may offer services ancillary to those offered through the Portal.

Nothing in these Terms of Business shall limit our liability where our negligence has caused death or personal injury to one or more persons, in cases of fraud or fraudulent misrepresentation, in cases of gross negligence or willful misconduct, or where such liability cannot otherwise be limited or excluded by law.

In the event of User’s violation of these Terms of Business, we will not be responsible for any resulting costs incurred by User.

We will not be liable for loss or damage that was not reasonably foreseeable at the time of the Reservation or the writing of these Terms and Conditions, or otherwise for events beyond our control.

To the extent permitted by law, our maximum liability for a single event or series of related events will be equal to the reasonably foreseeable loss or damage in connection with the Reservation.


All prices are inclusive of VAT applicable in accordance with the law, according to the territorially applicable rates in accordance with Art. 7-quater of Presidential Decree 633/1972.

Information about the availability of the accommodations at our facilities and their equipment is listed on the website, as well as on the presentation page of each accommodation. For special requests or for additional information beyond that already provided on the presentation page of each accommodation or elsewhere on the Site, you can contact our customer service department at or +39 040 764445. Prices may fluctuate at Arlo’s discretion, also dependent on business opportunity assessments. Booking guarantees the user to enter into a contract at the price determined at the time of confirmation.


Please consult the check-in and check-out times applied by the accommodation before submitting your reservation. At “Palazzo Talenti 1907” you can check in by 3:30 pm and check out by 10:30 am. Failure to adhere to these hours could make it more difficult to manage the facility. If you are concerned about not arriving on time, please contact our customer service department at or +39 040 764445 and let them know your estimated time of arrival. It is your responsibility to make sure you are on time and deal with any consequences if you are not. Please note that you must notify the accommodation staff if you need to arrange a different check-in time than the standard time. Otherwise, you will be expected to be waited for within the standard times and, upon completion, you will be held responsible for failure to check in, with the consequences set forth in Section 3 of these terms and conditions above. If at the end of your stay you do not vacate your room by the scheduled check-out time, you may be charged for an additional night’s stay.

The User, as the person making the reservation, is also responsible for the actions and behavior of any other guests who use the accommodation as a result of the reservation and for any damage caused to the facility or third parties. You are also responsible for obtaining the consent of data subjects before providing us with third parties’ personal data.

Please do not damage the structure (the accommodation) and its furniture, fixtures, electronic devices and other equipment, you are also requested to leave the furniture in the same state as it was at the beginning of your stay, and to contribute to the security of the structure and its equipment during your stay. For example, do not leave doors or windows open in your absence. If any of the equipment breaks, is damaged or is lost, notify the facility staff (as soon as possible and in any case before check-out). If visible damage is found that has not been reported to staff, failure to report it will be considered your conduct not in good faith.


These General Booking Terms and Conditions are governed by and shall be construed in accordance with the laws of Italy and Europe. Consumers with habitual residence in the European Union benefit from the additional protections provided by the mandatory rules of the country of residence. Unless otherwise stipulated, only Users who qualify as consumers are subject to the rules of D. Lgs. September 6, 2005, no. 206 (Consumer Code).

In case of disputes regarding the interpretation and execution of these General Conditions of Use, the User agrees, and Arlo agrees in turn, to submit, exclusively, to the Italian jurisdiction with jurisdiction of the Court of Udine. If, on the other hand, the User is acting as a consumer, such choice shall not be deemed to be made exclusively and the User may then opt between that jurisdiction or that of the European Union member state of residence or domicile.

In general, where the User qualifies as a consumer and enjoys the protection of consumer protection laws and regulations, the rights granted by such regulations shall prevail if these Terms of Business conflict with them


Minors may stay at our accommodations only if accompanied by an adult, who assumes all responsibility about the minor’s stay. Subjects under the age of 18 cannot make purchases on the Portal. When making a payment, the User agrees to use only payment methods in his/her own name. For any use of the Site or Arlo Services made by minors, including any misuse or abuse, the individuals who have parental responsibility for them or the individuals to whose guardianship the minors are subject will be held responsible. Any reports of the use of the Arlo Services by minors will result in the liability of the party whose payment method is used for the purchase.


Arlo reserves the right to change the Arlo Services, its disclosures, its Service Regulations, and these General Booking Terms and Conditions at any time to offer new products or services, or to comply with legal or regulatory requirements. You will be subject to the version of the General Booking Terms and Conditions in effect from time to time at the time you enter into a contract with Arlo, unless any changes to such General Booking Terms and Conditions are required by applicable law or competent authorities (in which case, they will also apply to orders placed previously). Should any provision of these conditions be held invalid, void, or for any reason unenforceable, that provision shall be interpreted and/or disapplied so as not to affect, however, the validity and effectiveness of the other provisions.


In the event of User’s breach of these Booking Terms and Conditions, Arlo’s failure to exercise its right of action against User does not constitute a waiver of its right of action for breach of User’s commitments.

These General Booking Terms and Conditions were last modified on 09/11/2023

Changelog (list of previous versions with links to view them and effective periods).